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Best Contract Flooring
The placing of an order, by any "Customer", in any medium or format with "The Company" is full, unequivocal acceptance of our trading terms & conditions, Best Contract Flooring Conditions of Purchase & Best Contract Flooring full terms & conditions of sale.
"Customer" means any person, collective, individual, agent, organisation, charity, company, co-operative, sole trader, Limited Company or LLP Partnership.
To avoid duplication, please do not send confirmation orders to us unless they are clearly marked “confirmation only”.
Prices advertised on our web-site or in any other medium or format are subject to alteration without notice and are applied at the rate ruling at the date of order and/or dispatch unless otherwise agreed in writing.
TERMS OF PAYMENT
The Company reserves the right to charge Bank Fees associated with any specially presented, uncleared or re-presented cheques. Settlement discount is not allowable on pro-forma orders.
In the event of a Customer failing to make payment to the Company under the Terms of Payment above, interest shall accrue and be paid by the purchaser on all unpaid sums and invoices at the rate of 5% above the Santander base rate.
Goods delivered to Customers' premises or to site by the Company’s appointed carriers are not carriage paid.
Cost of carriage is applied at the point of check-out with your order & both/all must be paid at that point by debit card, credit card, or other acceptable forms of Pro-Forma payment, direct bank transfer & must be cleared funds before the order is accepted or delivery is made.
The costs involved for requested special deliveries will be charged at the point of check-out.
Every effort will be made to execute orders swiftly but the Company will not accept liability for any consequential loss, real or imagined, arising from payment delay, payment receipt, production delay or delivery delay of any sort whosever responsibility this is judged, deemed or believed to be.
ACCESS TO SITE
In the event of access to the place of delivery being unattainable or denied, the right is reserved to charge all costs incurred in any abortive visit, or any additional visit, to the customer.
Cancellations or alterations cannot be accepted once a carpet has been cut to the Customers original specifications & therefore the order is subject to a 100% cancellation charge.
Cancellations made by telephone before the material has been cut to the Customers original order specifications cannot be accepted unless confirmed by email before 12 O'Clock noon the same day & acknowledged by the Company by email. Providing cancellation occurs by these means, a full refund will be made. Any cancellations after this time, either by telephone, email, text message (SMS) or any other means will not be accepted & the order is subject to a 100% cancellation charge.
Cancellation of large contract orders for specials or bespoke products will be subject to a 100% cancellation charge, if the order is cancelled after production has begun. Pro-Forma payment for 100% of the order value plus VAT at the prevailing rate is required for orders of this type & absolutely no refund will be made for cancellation after production has begun.
Stock of large contract orders, specials or bespoke productions will not be held or stored on behalf of the Customer & must be delivered immediately (within 48 hours after Pro-Forma payment has been successfully made) providing that such has been produced & is ready for despatch.
(Specials or bespoke orders/products/production runs are defined as a production which is made to a customer’s specific design or products that are not normally sold or held in stock).
CLAIMS AND RETURNS
DAMAGE OR LOSS IN TRANSIT
Whilst every effort is made to manufacture to the correct size, variations are unavoidable. The British Standards Institute for tolerance is plus or minus 1.25% either way. Clause 3 BS.3655. Any claim for tolerance in width or length outside 1.25% can only be considered after inspection of the carpet by an industry recognised professional and/or representative of the Company.
All pile carpets, especially plain grounds, are liable to shading, i.e., that is, to show light and dark patches arising from unequal crushing of the surface. Light and delicate carpets are liable to become soiled in wear, and so apparently lose colour. No care on the part of the manufacturers can obviate these tendencies which are inherent in all pile fabrics, nor can we accept any responsibility in connection with same.
Requests for colour matching (same dye batch) must be specifically stated on the written order otherwise no claim can be entertained. Colour matching is not offered on 4m & 5m width from the same material or on corresponding tile & sheet offered from the same range.
All information contained in the Company’s sales literature, sampling and specifications, such as weights and dimensions, is intended to be and may be construed only as of a generally informative nature and the same shall not form any part of, or be incorporated in, in any way, any contract of sale. Best Contract Flooring reserve the right to alter specifications and discontinue colours, products or ranges without prior notice.
PASSING OF PROPERTY
All goods are at the risk of the Customer as soon as they are delivered or collected but the property and ownership of the goods will not pass until payment in full, of all outstanding invoices, has been received by the Company.
All orders must comply to Best Contract Flooring Conditions of Purchase, a copy of which is available on request. The above terms & conditions are a summary of Best Contract Flooring full terms & conditions of sale, a copy of which is available on request.